Professional Services

Armoires AD+

A 24/7 client experience powered by SophIA, the virtual assistant

Name: La 13e Solution
Address: Lévis, Québec, CA
Telephone: 418-905-3859

24/7

client accessibility

automated AI stages

human intervention needed

Context

Armoires AD+, a leader in kitchen and bathroom design, wanted to innovate by offering customers a shopping experience accessible anytime. The observation was clear: many potential customers couldn't visit during business hours, and the traditional shopping experience — in-store visit, meeting with a consultant — limited the company's reach.

The challenge

AD+, a leader in kitchen and bathroom design, wanted to offer a shopping experience accessible anytime. Customers could only explore options in person, during business hours.

Our solution

La 13e Solution developed SophIA, an AI-powered virtual assistant that guides customers throughout their kitchen or bathroom project. SophIA follows a predefined path to guide users intuitively and continuously.

The system integrates a smart lock allowing customers to access AD+'s physical showroom at any hour of the day or night. Customers can touch and examine real samples while being guided by AI.

The process works in three stages: collecting customer data and preferences, scanning selected samples in the showroom, then automatically generating a realistic, personalized project visualization. The collected data qualifies prospects before they're even connected with the sales team.

Key benefits

Maximum accessibility

Customers access the real showroom at any hour, offering maximum flexibility to explore options.

Personalized, continuous experience

SophIA guides each customer intuitively through their project, from inspiration to realistic visualization.

Automatic lead qualification

Collected data lets the sales team receive qualified leads, with preferences and visualizations already in hand.

Lasting impact

AD+ transformed the customer experience through constant availability and personalized AI guidance. This uncommon, cutting-edge solution optimizes lead qualification while maintaining physical showroom engagement — the best of both worlds.